Based in Winchester, Hampshire County Council has 78 elected councillors for the rural county. The authority is currently controlled by the Conservative Party. Its CIO has led Socitm and written guides on how to be a transformative, business focused CIO.

IT Leader:  Jos Creese, Head of IT

In role since: 10 years

Reporting line:  Reports to the Director of Culture, Communities & Business Services 

Board level seat: No 

IT budget:  Total IT turnover £42m - a mix of trading and rental IT budget. 

IT estate and or number of log on accounts under the control of the IT leader:  Technology is critical to the business of the County Council, whose staff of around 42,000 provide over 300 local services to 1.28million Hampshire residents. We support more than 530 schools and host over 1000 web sites. The County Council’s website Hantsweb, is the most visited local authority website in the country. IT supports over 60,000 end user devices.

Over 30 per cent of IT income is generated through external business activity, including a range of shared service activities such as the Hampshire Public Services Network including all the Hampshire boroughs, districts, unitary councils, Isle of Wight Council, Fire & Rescue and others.  We have a number of public-to-public partnerships with other public service organisations.

Hampshire IT also supports a range of transformation programmes including our Customer Access Strategy, our mobile and flexible working programme and underpins much of our ongoing work to transform the way the County Council continues to deliver quality services amid the economic challenge of reduced levels of Government funding.

Level of the workforce that relies on technology to carry out their tasks: 50 per cent

IT staff currently employed: 380

IT management team and reporting structure: The following posts report to the CIO: Head of Service Operations, Head of Programmes and Projects & IT Business partner, and four IT Business Partners covering internal and external business

Primary technology platforms at the organisation: Hantsnet - an integration intranet of systems and information

Primary technology suppliers: Virgin, IBM, Microsoft and SAP in particular

Significant strategic technology deals been struck in the last 12 months: We are squeezing maximum value out of existing technologies

Strategic aim of the CIO and IT operations for the next financial year:  Shared Services, operational responsiveness and resilience, customer service improvements and efficiency through IT-enabled transformation

Technologies considered by the leader to offer their organisation potential: Consumerisation of technology, 'cloud' as it matures, social networking, web self service internally and externally

Future transformation and technology vision for the organisation:  Technology has a  massive impact on changing what we do and how we do it, enabling the County Council to drive innovation, change, customer service and efficiency.  It lies at the heart of our operation as ‘a modern business providing public services’, underpinning our programme to transform and modernise how we work.

Read the CIO interview:

CIO Profile: Jos Creese, Hampshire’s local hero