Supermarket Iceland has a 1.8 per cent share of the UK food market and plans to expand rapidly in Ireland over the coming years. Formed in 1970 by two Woolworths workers Iceland floated onto the London Stock Exchange in 1984 when it had 81 shops nationwide. It acquired the Bejam chain in 1989 and in 2004 had 760 stores.
IT Leader: Mark Pearson, IS director
In role since: 2002
Reporting line: Reports to CFO Tarsem Dhaliwal
Board level seat: Sits on the Iceland trading board
IT budget: is around 0.5 per cent of turnover
IT estate and or number of log on accounts under the control of the IT leader: 2500 log on accounts
Level of the workforce that relies on technology to carry out their tasks: About 10 per cent of the total workforce.
IT staff currently employed: 40 all in house
IT management team and reporting structure: Business systems managers some of whom are outsourced to suppliers.
Primary technology platforms at the organisation: IBM supply infrastructure of best of breed software packages
Primary technology suppliers: IBM, JDA for supply chain, BT for networks, Ifor for warehouse management, SAP for finance systems, Northgate for HR and payroll, Teradata for data warehouse systems, Getronics
Significant strategic technology deals been struck in the last 12 months: Large deal with IBM to replace all our ERP’s, software and hardware.
What is the strategic aim of the CIO and IT operations for the next financial year? To ‘bed down’ the new central infrastructure and virtualised environment. Implementing wireless apps into stores. Implementing voice picking into our distribution centres, potential refreshing desktop environment to take advantage of remote access capabilities.
Technologies considered by the leader to offer their organisation potential: Some of the technology is virtualised and use a minimum amount of cloud at the moment.
Future transformation and technology vision for the organisation: Technology that we deploy will provide greater efficiency and will allow us to get closer to customers by integrated smart phone technology.