Mitchells & Butlers has its heritage in brewing, but today its focus is on managing over 2000 pubs, bards and restaurants across the UK. Listed on the London Stock Exchange and headquartered in Birmingham it was founded in 1866 in Smethwick when Henry Mitchell's Crown Brewery merged with William Butler’s Brewery of the same town. In 1961 they bought out the Bass brewery name.

IT Leader: Mike Sackman, Change and Technology Director

In role since: Four years

Reporting line:  Reports to Commercial Director, Robin Young

Board level seat:  No

IT budget: Turnover is £2bn

IT estate and or number of log on accounts under the control of the IT leader: 40,000 employees, 1600 outlets, turnover is £2bn

Level of the workforce that relies on technology to carry out their tasks: 100 per cent

IT staff currently employed: Mainly outsourced, but 50 IT staff in house

Split between in-house/outsourced staff:  Approximately 10 per cent of team in house

IT management team and reporting structure:  Head of service and infrastructure, head of strategy and architecture, 3 heads of business change (one manages outlet, one manages margin (pricing, stock mgt, labour scheduling etc) and the other manages corporate)

Primary technology platforms at the organisation: Torex, Microsoft, Red Prairie for labour schedules and stock management

Primary technology suppliers:  Red Prairie and Fujitsu

Significant strategic technology deals been struck in the last 12 months:  Recently transitioned form IBM to Fujitsu for datacentre and network services

Strategic aim of the CIO and IT operations for the next financial year:  Improve the guest experience in the outlets and optimise the cost base of running IT.  

Technologies considered by the leader to offer their organisation potential: Recently moved to Cloud with Fujitsu, which will reduce cost and increase flexibility.  

Future transformation and technology vision for the organisation:  Massively, as the company does more of its customer interaction through technology. A lot of the apps  are customer focused allowing a customer to make a reservation through an app and in the future ordering food.