County Durham County Council unitary authority is responsible for the North Eastern County that borders Northumberland, Yorkshire and Cumbria. University City Durham is the county town, but former railway town of Darlington is the biggest conurbation in the county.

IT Leader: Phil Jackman, Head of ICT services

In role since: 2009

Reporting line: CFO

Board level seat: No

IT budget:  Gross budget £26 million revenue plus capital. 

IT estate and or number of log on accounts under the control of the IT leader: Approximately 10,000 desktops, plus 70,000 educational users

Level of the workforce that relies on technology to carry out their tasks: All functions require some technology but circa 45 per cent of workforce is office based

IT staff currently employed: 180

Split between in-house/outsourced staff: 100 per cent in house

IT management team and reporting structure:  Client side: Corporate Business Development Manager; Schools Business Development Manager; Supply side: Technical Services Manager; Applications, Development and Portfolio Manager; Operations Manager; Business Support manager

Primary technology platforms at the organisation: Several core systems including financial, people, planning, assets, GSI

Primary main technology suppliers: No main technology supplier

Strategic aim of the CIO and IT operations for the next financial year: Strategy looks towards 2013 and follows the same objectives as the council by stating its ambition is: the achievement of the six themes of the Council plan: Altogether wealthier, Altogether healthier, Altogether better for children and young people, Altogether greener, Altogether safer, Altogether better

Technologies considered by the leader to offer their organisation potential: PSN, virtualisation