BAA was once a nationalised company and is today Spanish-owned as part of the Ferrovial Group and operates six airports across Britain including the nation’s  busiest Heathrow. BAA operates from its headquarters at Heathrow and had to sell off its second London airport Gatwick recently. The recent hard winters in Britain have led to major flight disruptions and harsh criticism of BAA for its investments and operations at Heathrow. BAA is fighting a regulatory move calling for it to sell Stansted airport in Essex.

IT Leader: Philip Langsdale, CIO

In role since: Since 2008

Reporting line: CEO

Board level seat: Sits on Executive Committee but not on Board which is CEO/CFO/NEDs

IT budget: £55 million opex,  £100 million capex

IT estate and or number of log on accounts under the control of the IT leader: BAA has 122,000 LAN ports (used by BAA, airlines,  and NATS;  12,000 end user devices (PCs, FIDS screens Qyse terms

Level of the workforce that relies on technology to carry out their tasks: Technology is fundamental to the operation of the airport.  

IT staff currently employed: 120

Split between in-house/outsourced staff: 800 outsourced staff

IT management team and reporting structure: Heathrow IT:  service and relationship management of Heathrow; Airport Division IT:  Security, Risk, Process Improvement:  of IT, Supplier Management:  including management of Capgemini contract, Programme management:  management of all IT projects

Primary technology platforms at the organisation: Many systems supporting all operations of the airport baggage, security search, staff scheduling, erp, airport operations

Primary technology suppliers: Capgemini, Oracle, FS Walker Hughes, Microsoft

Significant strategic technology deals been struck in the last 12 months: Capgemini

Strategic aim of the CIO and IT operations for the next financial year: Use IT to deliver a better Heathrow

Technologies considered by the leader to offer their organisation potential: Semantic web, cloud, biometrics, intelligent city, telemetrics

How do you see technology transforming your organisation in the near future? Will develop many new business models that will improve resilience, service quality, passenger experience, and reduce costs at Heathrow

Read the CIO interview:

CIO Profile: BAA's Philip Langsdale on concentrating on goals

CIO Profile: BAA's Philip Langsdale on the next five-year-plan