Birmingham City Council provides services to the most populated local authority in the UK. The authority’s 120 councillors deliver services to over a million residents in 40 wards. Birmingham City Council became a metropolitan authority in 1974.

IT Leader: Steve Glaze, Head of ICS

Reporting line: Report to strategic director of corporate resources

Board level seat: No

IT budget:  £50m for year 2011/2012

IT estate and or number of log on accounts under the control of the IT leader: 20,000 user accounts

Level of the workforce that relies on technology to carry out their tasks: 70 per cent

IT staff currently employed: None. All of our ICT is provided through an exclusive agreement with Service Birmingham.

Split between in-house/outsourced staff: All of our ICT is provided through an exclusive agreement with Service Birmingham

Primary technology platforms at the organisation: SAP ERP

Strategic aim of the CIO and IT operations for the next financial year: Maintain/improve service levels at a lower cost