Admiral is a car insurance specialist based in Cardiff, Wales, although it does have significant operations in Swansea and Newport. The company floated on the London Stock Exchange in 2004. Initially Admiral targeted drivers with premiums due to their age or location, now the company is a wider insurance provider. Admiral provides employment for 4,500 people, has three million customers and a turnover of £1.58 billion.
IT Leader: Steve Webster, IT Director
In role since: Six years
Reporting line: Reports to COO David Stevens
Board level seat: No
IT estate and or number of log on accounts under the control of the IT leader: In the UK we have 5000 users
Level of the workforce that relies on technology to carry out their tasks: 100 per cent
IT staff currently employed: 150
Split between in-house/outsourced staff: 85 per cent permanent staff, 15 per cent temporary staff
IT management team and reporting structure: Heads of Software development, Systems Infrastructure, Project Management Office, Service Support and Security, Quality Assurance and Administration.
Part of the IT strategy is to build relationships between IT and the business. The main initiative currently reside in the Project Management Office
Primary technology platforms at the organisation: Policy Management and Claims Application delivered over a number of distribution channels and using a number of different technologies.
Primary technology suppliers: IBM, Avaya, Sword Group, Fair Isaac
Significant strategic technology deals been struck in the last 12 months: KCOM, channel partner for Avaya and Fair Isaac
Strategic aim of the CIO and IT operations for the next financial year: Increase scalability and agility of core applications by progressing strategic transformation programme
Technologies considered by the leader to offer their organisation potential: Making more efficient use of multi-media channels into the call centre such as mobile communications, email workflow management, web chat, and increased customer self service particularly document management. Increased resilience and high availability of telephony architecture from Avaya and main servers from IBM