Private healthcare company Bupa has expanded from Britain to have a presence in three continents and now has 10 million customers in over 200 countries. Its main service is provided through the private health insurance policies it offers or to customers who can pay for medical treatment personally.
IT Leader: Yasmin Jetha, CIO
In role since: Since 2009
Reporting line: Reports to the Chief Executive
Board level seat: No, but the organisation is not a Plc so doesn’t operate a typical board level management structure. Jetha does attend the annual strategy meetings.
IT budget: Below three per cent of revenues
IT estate and or number of log on accounts under the control of the IT leader: Bupa has 52,000 staff world wide working in care haomes. 14,000 of those have log on access to the systems.
IT staff currently employed: Globally 1,500
Split between in-house/outsourced staff: 60 per cent permanent and 40 per cent contractor
IT management team and reporting structure: Jetha has 12 direct reports across IT and her additional role head of group purchasing
Primary technology platforms at the organisation: Microsoft, Oracle and BT
Primary technology suppliers: Microsoft, Oracle, Wipro and BT
Significant strategic technology deals been struck in the last 12 months: Offshoring has been a large part of the focus in the last 12 months
Strategic aim of the CIO and IT operations for the next financial year: Bupa wants to be regarded by our customers as the healthcare provider of choice and technology has a strategic role to play for the organisation to achieve this.
Technologies considered by the leader to offer their organisation potential: Bupa has already done a significant amount of virtuallisation and has built a private cloud and is already hosting some of its services on it. Jetha admits that security concerns about cloud computing are holding it back. Bupa has put a few services onto Salesforce. The organisation will continue to grow the usage of SaaS and expects its sales operations to become more multi-channel.
How do you see technology transforming your organisation in the near future? There will be more Apps and online health assessment and risk assessment zones.
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