Paul Smith is predominantly a wholesale fashion business to the tune of 70% of its turnover, with its distinctive shops in the retail arm – including a forthcoming branch at Trinity Leeds – accounting for 30%. The global power of the Paul Smith brand means over 1,200 worldwide employees.
IT leader: Lee Bingham, Head of IT.
In role since: Six years.
Reporting line: CFO and CEO.
Board level seat: No.
IT budget: £6.5 million.
IT estate and or number of log on accounts under the control of the IT leader: 1,200 users.
IT staff currently employed: 16.
Split between in-house/outsourced staff: 75% in-house, 25% outsource.
IT management team and reporting structure: Three direct reports, Network Services, Development & Project Management.
Primary technology platforms at the organisation: Oracle.
Primary technology suppliers: Microsoft, Oracle, HP.
Significant strategic technology deals struck in the last 12 months:
- Global Wifi and video conferencing solutions with Cisco and BT.
- Server 2012 Technology Adoption program with Microsoft.
- Exchange 15 Technology Adoption program with Microsoft.
Major technology or transformation project recently completed and how did it transform operations, customer experience or the organisation: Branch office enterprise video conferencing.
Did the above project reach its cost, timing and transformation objective: Yes, completely following Board level review.
Business transformation programme – beyond technology – that the CIO owns or is a major contributor to: Structured technology service programmes to align business objectives: Global CRM standardisation and deployment; Global POS project.
Strategic aim of the CIO and IT operation for the next financial year: IT governance and business alignment.
Technologies being considered to enable transformation: Video conferencing, customer facing applications and CRM.
Transformational inspiration sources: CIO peers, industry leaders and technology vendors.