The Salvation Army is a Christian international charitable organisation with a quasi-military structure. The organisation reports worldwide membership of over 1.5 million, consisting of soldiers, officers and adherents known as Salvationists. Its founders William and Catherine Booth sought to bring salvation to the poor, destitute and hungry by meeting both their "physical and spiritual needs". It operates charity shops; shelters for the homeless, and provides disaster relief and humanitarian aid to developing countries.
The Army was founded in 1865 in London by one-time Methodist minister William Booth. Originally known as the North London Christian Mission, in 1878 Booth reorganised the mission, becoming its first General and introducing the military structure which has been retained to the present day.
IT leader: Martyn Croft, CIO.
In role since: 17 years, three years as CIO.
Reporting line: Report to the Secretary for Business Administration - the equivalent of the MD.
How often does the CIO meet with the CEO: Meet with The Territorial Commander (CEO equivalent) as and when required.
Board level seat: No.
IT budget: IT operational spend compared to company turnover as a percentage is 1.75%.
IT estate and or number of log on accounts under the control of the IT leader: 5,500 users.
Level of the workforce that relies on technology to carry out their tasks: 80%.
IT staff currently employed: 24.
IT management team and reporting structure: Team of three with three additional direct reports.
Primary technology platforms at the organisation: Email.
Percentage of your applications/infrastructure run from the cloud: Very little.
Major technology or transformation project recently completed and how did it transform operations, customer experience or the organisation: BYOD.
Did the above project reach its cost, timing and transformation objective: Yes.
Business transformation programme – beyond technology – that the CIO owns or is a major contributor to: Private Social Network for homelessness service users.
Strategic aim of the CIO and IT operation for the next financial year: Promote the use of business intelligence and data visualisation.
Technologies being considered to enable transformation: Tablets inevitably.
Transformational inspiration sources: Reading about the application of new technology in innovative ways.