CCV describes itself as an insurance intermediary offering brokerage and underwriting agencies. As a consolidator in the market it says it is looking to acquire fully, partially or invest in insurance companies. Set up in 2006 the CCV now employs 850 people and operates brokers in 40 locations across the country.
IT leader: Richard Norris, IT Director.
In role since: February 2008.
Reporting line: Group CIO and Divisional CEO.
How often does the CIO meet with the CEO: Monthly.
Board level seat: In the past yes.
IT budget: CCV reports revenues of around £300 million and the IT budget is about two and half per cent of the revenues.
IT estate and or number of log on accounts under the control of the IT leader: 850.
Level of the workforce that relies on technology to carry out their tasks: 100%.
IT staff currently employed: 22.
Split between in-house/outsourced staff: 70/30.
IT management team and reporting structure: Project managers, business analysts, application management and business relationship management.
Primary technology platforms at the organisation: Microsoft and proprietary insurance applications, as well as accounting and HR packages.
Primary technology suppliers: Microsoft, Citrix, Open GI, SSP, HP, Cisco, InTechnology, BT & O2.
Percentage of your applications/infrastructure run from the cloud: 45% of his insurance trading platforms operating on the cloud. By the end of 2013, 90% of our desktops will be in the cloud.
Major technology or transformation project recently completed and how did it transform operations, customer experience or the organisation: Virtualisation project has dropped the data centre density to three racks, which has of course reduced power consumption for CCV.
Did the above project reach its cost, timing and transformation objective: Yes.
Business transformation programme – beyond technology – that the CIO owns or is a major contributor to: In 2012 CCV acquired 25 businesses and Norris says there is a pipeline of further acquisitions throughout 2013. Norris is also involved in a business standardisation process that aims to improve the amount of renewals business CCV wins.
“As the business scales there will be more opportunities for greater business process improvements,” he said.
Strategic aim of the CIO and IT operation for the next financial year: I’m speaking to suppliers about having our core data centre service hosted as it is pretty much entirely virtualised now.
Strategy in the use by employees of their own technology, use of mobiles and how social networking is impacting operations, customer experiences or the organisation: Email access on employees own devices.
Strategy for dealing with shadow IT and BYOD including influence and engagement with executives, to place the right controls around employee choice: Full BYOD is not being considered as brokerage is a very desk based business.
Technologies being considered to enable transformation: Our trading platforms are an application service provider (ASP) model. I will happily have a full ASP model for applications as it’s a commodity. Telematics will reshape insurance sector.