Dudley Group NHS Foundation Trust runs Russells Hall Hospital and Dudley Guest Hospital in Dudley and Corbett Hospital Outpatient Centre, in Stourbridge, West Midlands, England. It also provides community health services to the borough.

When did you start your current role?
2012

Have you completed an MBA?
Yes

Order the following sources of advice/information by value to you:
1.    Peer Group
2.    Analyst
3.    Consultant
4.    Vendors
5.    In-house

Technology strategy and spending

What is the major transformational IT project that has been recently completed, or is underway at your organisation?
Electronic health record (EHR)

What impact will it/does it have on the organisation?
Major impact key to transformation and survival

What new strategic technology deals has your organisation struck and with whom?
SAP as strategic partner

Name your strategic technology suppliers?
BT, Cisco, SAP

What is the IT budget?
£5m

What is the strategic aim of the CIO and IT operations for the next financial year?
Transformation and change using EHR as enabler

Transformation achievements

Would you describe the CIO role as a transformation leader in your organisation?
Yes

Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?

Involved in multiple approaches to transformation across NHS in previous roles, however many organisations in NHS do not get the role IT plays and too involved in operational issues to see further.

Beyond technology, can you describe a business transformation programme that you own or contribute to?
EHR

What key technologies are being considered to enable transformation?
Mobility , electronic record, CRM, EDM, Wifi, RFID, e-prescribing

What percentage of your applications / infrastructure is run from the Cloud?
None

How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?
Beginning to impact and part of strategic approach to digitisation

Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?
Yes using SAP as mobility and BYOD

Where do you seek transformational inspiration from?
Private sector and peers

The CIO role in the business

Who do they report to?   CFO

Does the CIO have a seat on the board? Yes

How often do you meet with the CEO?
Weekly

Does your organisation have a digital leader and what is the difference in their responsibilities to yours?
No my role

What percentage of IT budget do you control and what percentage of IT budget does your digital peer hold?
100%

The IT department

How many staff make up the IT team?(What is the split between in-house/outsourced staff)
70

Describe the CIO’s management team, do you have direct reports that develop the relationship and services between the business and IT?
Four direct reports who have a customer focus

How many log-in accounts do you issue across you organisation?
5000

What is the primary technology platform?
EHR, linked to erp/crm etc