The Met is not only a big police force for the nation’s biggest city, it is arguably the most important police force in the UK due to the extra responsibilities it carries out on behalf of national policing. Counter-terrorism policing in the UK is the responsibility of the Met, as is the daily protection of the Royal Family and senior members of the government.

When did you start your current role?
Feb 2013

Have you completed an MBA?
No

Order the following sources of advice/information by value to you:

  1. In-house
  2. Peer Group
  3. Consulted
  4. Analyst
  5. Vendors

Technology strategy and spending

What is the major transformational IT project that has been recently completed, or is underway at your organisation?
Transformation of the Police Force from a paper-based legacy environment to being the first modern mobile-enabled, open-source, private cloud-based truly Digital Police Force.  The business cases and funding have now been approved to implement this significant programme over the next 3 years, using agile development to enable the delivery of value within months.

What impact will it/does it have on the organisation?
Huge.  Police Officers will be able spend more time figthing crime and helping victims instead of keying and rekeying data into legacy systems back at the Police Station.  They will have location-centric information at their fingertips when out on the best.  Detectives will have fast search and and analysis tools to track and find suspects.  Public confidence in the Police will be significantly improved.

What new strategic technology deals has your organisation struck and with whom?
We are in the process of placing contracts with a number of major agile development providers to help us deliver this transformation, as well as renegotiating the prime outsorucing contract with the incumbent provider.  We are also looking to buy a large number (20,000+) of mobile devices.  Additionally we are engaging with software solutions providers for advanced analytical search capabilities.

Name your strategic technology suppliers?
Current strategic providers are Capgemini, Microsoft, Oracle, Unisys, BT, Cisco and SAP.

What is the IT budget?
£250m pa including capital investment.

What is the strategic aim of the CIO and IT operations for the next financial year?
To deliver intuitive, agile technology solutions to mobilise our Officers, transform the fight against crime, enhance victim support and maintain a professional, truly digital policing service for London.

Transformation achievements

Would you describe the CIO role as a transformation leader in your organisation?
Absolutely.  The use of technology is essential in moderm policing, and the CIO needs to enable that.

Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?
Before working at the Met Police I have been a CIO at UBS Global Asset Management and Ford in Europe.  In the UBS role I was able to transform the IT delivery from being regional, high cost and poor quality into a professional global service that delivered vastly improved global technology solutions for the Asset Management business at around 30% lower cost.  Whilst at Ford I championed the technology and business transformation of the order-to-delivery process with a £60m programme that enabled an 80% reduction in order-to-delivery lead-time and provided the ability for customers to modify orders just prior to production.

Beyond technology, can you describe a business transformation programme that you own or contribute to?
I am on the Board of the Met Change programme which is transforming the operating model for Policing in London through business practice and organisational change.

What key technologies are being considered to enable transformation?
Cloud solutions, apps implemnted on mobile devices, big-data search analytical tools, open-source database technologies.

What percentage of your applications / infrastructure is run from the Cloud?
5%

How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?
Has a big impact as employees and the public expect the Police Force to be kitted with the latest technology to help fight crime.  Employees use tools such as personal mobile devices to help them perform their duities (google maps, search, etc), and also employ social media to connect with the public.

Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?
Due to security requirements, at present the ability to use BYOD is extremely limited, although we do have some offerings.  By engaging with the business at senior levels and through regular organisation-wide communications we are engaging at all levels on these issues.  In terms of shadow IT we are aiming to provide a cost-effective responsive service, which will reduce the desire for shadow IT.

Where do you seek transformational inspiration from?
From speaking to the business at all levels, I learn about their challengesand how they could do their job more effectively and that inspires me to provide transofrmational solutions.

The CIO role in the business

Who do they report to?
COO

Does the CIO have a seat on the board?
Yes

How often do you meet with the CEO?
Monthly

Does your organisation have a digital leader and what is the difference in their responsibilities to yours?
Yes.  Help to sell the Digital Transformation message across the organisaiton from a business perspective.
What percentage of IT budget do you control and what percentage of IT budget does your digital peer hold?
I control 100% of the IT budget.

The IT department

How many staff make up the IT team?(What is the split between in-house/outsourced staff)
1300 people (50/50)

Describe the CIO’s management team, do you have direct reports that develop the relationship and services between the business and IT?
Yes.  I have a Business Engagement Manager, a CTO, a Major Programmes Director, a Support Services Manager, a Commercial Manager and a Business Manager

How many log-in accounts do you issue across you organisation?
60,000

What is the primary technology platform?
Core Policing applications (Crime recording, Custody, Investigations, Criminal Intelligence, Search, etc)