Narrated by - Philip Evans, Senior Partner, BCG

There are many challenges in bringing IT capabilities and traditional line management together and they often result in ‘Shadow IT’, where business managers view IT is the interfering outsider and do their own thing.

However, you can make the problem of Shadow IT disappear by moving to a horizontal concept, where the role of IT is to provide data and computing infrastructure. That way, line managers can do their jobs, with IT providing a different and complimentary function that does not interfere with their autonomy. 

Further Reading: