How CIOs are using chatbots

IT business leaders discuss how they use chatbots to support customers and staff

The global chatbot market is expected to exceed $994 million by 2024, according to estimates from Market Research Engine, as companies invest in a growing demand for virtual assistants, which Gartner predicts will power 85% of customer service interactions by 2020.

We look at how some of the UK's leading CIOs are using chatbots in their organisations.

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