How CIOs are using chatbots

IT business leaders discuss how they use chatbots to transform their organisation

Chatbot technology has been on the rise across a number of sectors for some years, with industries from HR to insurance using them to boost customer engagement by building them into apps, live chat, email and other functions. A survey conducted by Oracle found that 80 percent of companies are already using chatbots, or plan to deploy them by 2020.

We look at how CIOs are using chatbots in their organisations.

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