The global chatbot market is expected to exceed $994 million by 2024, according to estimates from Market Research Engine, as companies invest in a growing demand for virtual assistants, which Gartner predicts will power 85% of customer service interactions by 2020.
We look at how some of the UK's leading CIOs are using chatbots in their organisations.
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Hannah is a Staff Writer at CIO UK. After graduating from the University of Coventry with an English and Journalism degree in 2016, Hannah has since developed an interest in enterprise technology. She has a keen interest in digital transformation, enterprise IT, innovative and emerging tech, the Internet of Things and women in tech.