ITIL v3 is slowly being adopted, but there is still confusion in the marketplace about what it can offer.
ITIL v3 (IT infrastructure library) is supposed to offer a more strategic lifecycle approach to IT services but a survey of delegates at last month's itSMF ( IT Service Management Forum) conference in Brighton found that 16 percent of respondents admitted to being confused about the difference between version 2 and version 3 and 26 percent saying they had not yet been through the training.
Reasons as to why ITIL v3 had not been adopted included: "Books are not as good as they should be", "certification/examination is dreadful", "unproven and unrealistic to all in market place", and "just not sure".
The survey revealed 31 percent of respondents are currently using ITIL v3 within their organisation. Nearly 40 percent believe that it offers a more strategic approach, with only 4 pecent deciding against it.
Fewer than 10 percent of respondents said they liked the life cycle approach, yet 21 percent said they considered better alignment to the business a key benefit.
ITIL v3 still has a long way to go in getting widespread commitment from the IT service community", according Parity Systems which conducted the survey, but the signs are looking positive.
The survey shows a more optimistic view of ITIL v3 than an earlier survey carried out by the ILX Group. The results, revealed last month, showed that only one percent of IT managers had any immediate plans to roll out ITIL v3.