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Global payments provider Western Union is to use Tibco software to support its big data analytics initiative.

Western Union is aiming to gain more intelligence from the masses of transactions that are made across the firm's global operations, helping it to anticipate customer trends and target individual users. Last year the firm averaged 28 transactions per second across the 200 countries it operates in.

The big data intiaitive will involve the use of a range of Tibco solutions, including BusinessEvents complex event processing platform to enable real-time decision making and ActiveSpaces in-memory data grid to speed processing. Western Union will also implement BusinessWorks platform to help automate business processes, and Tibco Patterns, the firm said.

“We manage a considerable amount of data — last year alone we completed more than 231 million consumer-to-consumer transactions and 432 million business payments,” said David Thompson, executive vice president, global operations and technology, chief information officer, Western Union.

“Big Data analysis of our information will increase Western Union’s productivity and support innovation by capturing the right information, at the right time, so we can act on it in a proactive manner.”

Earlier this month Tibco announced that it would be adding streaming capabilities to its event processing portfolio with the acquisition of StreamBase. The software is aimed at strengthening Tibco's real-time data analytics offerings for financial applications, adding to existing event processing products such as Tibco BusinessEvents.