"Command them by being with them, helping them, leading them and making sure they feel valued. And make sure you are out and about all the time – it’s not about being sat in an office."
"I’m an IT person, but not a deep technologist. I’m business-aware and that is why I have a great team of technologists. This is an utterly people-driven business; they need to understand the technology and talk to me because they are the experts."