EasyJet has extended its outsourcing strategy with a three-year IT service desk contract with Alfred McAlpine’s services division.
McAlpine will handle any IT service request for EasyJet staff, supporting 5000 staff across 86 airports and 17 crew bases and office sites throughout the UK and Europe.
Bill Codd, IT service delivery manager at EasyJet, said Alfred McAlpine had proved it could “flexibly respond to changes in our demand for IT services” with its work earlier this year to install a new local area network for EasyJet, coupled with the start it had made on a five-year voice and data managed service across the airline’s corporate headquarters at Luton Airport.
EasyJet is progressively outsourcing more and more of its IT function. Last year it signed a five-year, multimillion-pound deal with Savvis with the supplier providing networking and utility systems to support EasyJet’s website, reservations and flight operations, as well as email and financial applications.
The Savvis contract is notable as it is based on the airline paying for services based on traveller numbers, with the cost per passenger falling as numbers rise.