Foxtons, the London-based property services company, announced this week it is to spend over £1 million overhauling its telecommunications estate.
It has awarded projects to deploy intelligent telephony devices and internet protocol (IP) based networks to specialist vendor, Redstone.
The projects, to be implemented by Redstone’s specialist Telecom and Converged Solutions teams, includes rolling out digital lines and installing a new contact centre system while continuing to manage and maintain the company’s voice requirements. The IPFX system will replace Foxtons’ existing ARC one with comprehensive functionality, including IP phone systems, skills-based routing and preferred agent or last agent call routing.
Dan Rafferty, Foxtons commented: “We have a head office and a number of offices spread across London and Surrey. We need to ensure that the telecoms service is reliable and scalable as our business depends on it.
“The IPFX solution was chosen following an 18-month search, as it was the only product out there that delivered the functionality we require. We chose to work with Redstone to deliver our telephony infrastructure because they have become a trusted partner.”
The IPFX contact centre solution has the most feature-rich IP Telephony applications in the market which will deliver benefits for Foxtons including cost reduction and the ability to grow telephony requirements in line with the company’s aggressive expansion plan.