City & Guilds, the UK qualifications awarding body, has consolidated its telecoms services with Azzurri Communications in a bid to cut costs and enable staff to bring their own devices to work.
Under a £900,000, three-year contract, Azzurri will take over from four existing telecoms suppliers at the organisation, to provide IP telephony, audio and videoconferencing, calls and fixed lines and support, as a managed service.
Azzurri is also partnering with City & Guilds as a strategic partner to help it develop an integrated, unified communications environment for its 1,200 staff based in 12 regions across the world.
For example, City & Guilds will join its fixed and mobile estates together using Azzurri's Mobile Extension (Mobex) and Mobile Extension Zone (MEZ) services, which gives the organisation the option to reduce the number of handsets and enable BYOD (Bring Your Own Device).
"Most businesses currently have both [fixed and mobile phones], but we want to get to the point where the choice of device is irrelevant," said Ian Turfrey, head of architecture and strategic development at City & Guilds.
"The key thing you can control is your data card [SIM card] rather than the mobile device. We are looking to provide the SIM card."
In the first part of the contract, City & Guilds will upgrade its IP telephony network to the latest version of Mitel's Communications Director Software. This will give staff access to a single, global directory and give staff the ability to hot desk from any location. Wi-Fi will also be installed at the organisation's London headquarters.
The awarding body is also looking into replacing its current Nortel Contact Centre 7.0 – which is reaching end of life – with a Mitel/Callmedia solution, which would ultimately be integrated into its SAP CRM system.
"[The solution] gives us the flexibility to push and host that into the cloud. [We are] looking to move the contract centre solution to a cloud-based solution [and] we are looking at SIP (Session Internet Protocol) to put the contact centre anywhere," said Turfrey.