The London Ambulance Service this week went back to using pen and paper after a hardware crash.
On Tuesday, the system began to go wrong, and a “faulty part” meant ambulance staff had to record calls on paper and then pass messages over the radio system, instead of using computers.
One paramedic, Mark Lione, told newspaper The Evening Standard: "We have gone back to basics on the road. Usually the calls are automatically dispatched to the nearest ambulance but we have gone back to the system we used five years ago, which will inevitably take longer."
London Ambulance Service said in a statement that the hardware had been replaced and was now working properly. But London Ambulance had not explained the nature of the problem or how it was fixed, at the time of writing.
“This morning we experienced some technical problems in our control room and work was undertaken to resolve this issue,” said a London ambulance spokesperson.
“We identified the cause to be an isolated hardware issue. The faulty part was replaced and the system has been restored.”
“During the intervening period we reverted to the tried and tested process of recording details of emergency calls on paper and then passing information to ambulance crews and rapid responders over the radio system.”