The security gaps in cloud computing demand greater scrutiny than traditional IT outsourcing models, a new Forrester report says.
With traditional outsourcing models, a customer places its own servers in someone else's datacentre, or a service provider manages devices dedicated to that customer.
But multi-tenancy rules the day in cloud computing, and customers may not know where their data is stored or how it's replicated, Forrester analyst Chenxi Wang writes in a report titled "How secure is your cloud?"
"Cloud computing decouples data from infrastructure and obscures low-level operational details, such as where your data is and how it's replicated," Wang writes.
"Multi-tenancy, while it is rarely used in traditional IT outsourcing, is almost a given in cloud computing services. These differences give rise to a unique set of security and privacy issues that not only impact your risk management practices, but have also stimulated a fresh evaluation of legal issues in areas such as compliance, auditing, and eDiscovery."
The rise of software-as-a-service, along with web-based platforms for building applications and hosting server or storage capacity have many industry watchers examining the benefits and pitfalls of cloud computing.
Wang notes that the Electronic Privacy Information Centre recently filed a complaint against Google with the US Federal Trade Commission, alleging that its security and privacy controls are inadequate.
Wang quotes Boeing chief security architect Steve Whitlock as saying: "Like many others, we see huge potential and benefits for moving into 'the cloud,' but we see risks, security issues, and interoperability issues. The community has much work to do to make the cloud a safe place to collaborate."
Whitlock is also on the board of the Jericho Forum, an industry group that examines the erosion of the network perimeter. While securing applications and data in the cloud is difficult because of the lack of visibility and control, customers must make the effort to evaluate vendors' security and privacy practices, Wang says.
"Companies must consider these aspects: data protection, identity management, vulnerability management, physical and personnel security, application security, incident response, and privacy measures," she writes.
For example, customers should seek information about the vendor's encryption system; how the vendor protects data at rest and in motion; the vendor's documentation available to auditors; authentication and access control procedures; and whether the vendor has proper data segregation and data leak prevention measures.
There are still numerous questions to be worked out regarding not just security in the cloud but also liability. To avoid pitfalls, customers need service-level agreements that specify a set of "detailed liability conditions and consequences," Wang writes.
"The fact that the laws do not treat data in the cloud the same as data on-premise leads to complicated liability discussions," she writes.
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