BCS, the Chartered Institute for IT, has launched three of six new specialist qualifications in IT Service Management for professionals working in this area.
The qualifications will be in Service Desk & Incident Management, Change Management and Service Level Management, and will be available to anyone with a Foundation Certificate in IT Service Management. Each course will provide detailed information on how each particular job role operates within an organisation.
The Institute said that the new qualifications complement the ITIL scheme, and all three have been endorsed as ITIL Complementary Products. As well as ITIL, the qualifications will also be based on good practice from COBIT, ISO/IEC 20000 and SFIA.
The other three IT service management qualifications, in Business Relationship Management, Problem Management and Supplier Management, will be launched in autumn 2010.