Kingfisher, the home improvement group, is setting up a central IT service management centre based on Axios software, in order to consolidate its helpdesks into one centre.
The company, which owns a range of DIY chains including B&Q, will use the Axios Assyst best practice software to help it with ITIL best practice as it standardises helpdesk processes. It has been using the Assyst software in recent years at B&Q, but had a number of other ITSM tools across its other chains.
Kingfisher said that by centralising and standardising its ITSM, it would be able to minimise downtime for key business applications including its electronic point of sale software and enterprise resource planning.
The move would also reduce costs, as well as increasing the hours of service desk availability by transferring incident reports and requests among subsidiaries, it said.
It wants to complete the rollout by the third quarter of this year, across all its subsidiaries in the UK, France, Spain, Italy, Russia and Poland.
The news reflects a decision Kingfisher took in March to centralise its IT operations, a number of which now run SAP retail software.
Last year, it migrated 240 stores to Red Hat Linux.