The Child Maintenance and Enforcement Commission has agreed a series of large framework contracts with providers including IBM, Capita and Steria.
The three year frameworks, understood to address up to £500 million worth of services including processing and case working, are part of a large project to move to a new child maintenance scheme - and away from highly troubled issues at the Child Support Agency. CMEC will eventually take over CSA's processing and provide other child maintenance services.
IBM, Steria, Capita, EAGA, Vangent, Club 24 and Vertex were awarded the new framework agreements. The work includes collection and assessment of child maintenance applications, provision of information, case working and customer management, payments processing and arrears management.
The troubles with case processing at the CSA have led to 75,000 cases being managed on paper, and many issues were attributable to problems on the highly troubled £456 million CS2 system for managing child support cases, built by EDS.
CS2 has around 1,000 faults, leading to approximately 3,000 IT incidents a week. It is now being replaced by an Oracle Siebel-based system from Tata Consultancy Services, under a £45 million deal. EDS – now owned by HP – will work on the transition until 2014, when work is scheduled to be complete.