Electrical retailer Dixons is replacing legacy business systems with an integrated core system from SAP.

Already live with SAP Financials, Dixons Retail is now in the process of deploying other SAP for Retail modules, including order management, supply chain and pricing.

Dixons' legacy environment was becoming increasingly costly in terms of maintenance and support. In an effort to drive these costs down and improve business processes, as well as improve customer service, it chose the SAP system as a replacement.

Phil Greenwood, group IT director at Dixons Retail, said, "With this implementation we expect to have better access to accurate information and to have more efficient, automated processes in place."

"We also expect to build on our existing supplier relationships as a result of implementing better processes,” he added.

The changes are understood to be part of Dixons' One Group and Step Change efficiency programmes, under which it is moving to a common operating model across its stores, simplifying business processes, improving systems and decision making, removing process duplication, and creating a more efficient head office, supply chain and stock management operations.

Looking further ahead, Greenwood said Dixons was also planning to deploy a new customer relationship management system, as well as using SAP for its retail markets outside the UK.

The Dixons Retail Group, which also owns the Currys and PC World chains, recently standardised on a single e-commerce platform.

The group's online sites are now running on the E-Merchant platform developed by Fotovista, the France-based online stores group acquired by the group in 2006.
The system offers product, website, traffic and order management, as well as reporting and a centralised rights-management module. It is based on technology from Oracle, IBM, NetApp and Juniper.

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