Halfords has signed an IT maintenance and support agreement with Fujitsu for its 465 stores across UK and Ireland.
Giving details on Wednesday, Halfords CIO Anna Barsby (pictured above on a Halfords-stocked Pendleton bicycle, a partnership between Halfords and multi-Olympic track cycling champion Victoria Pendleton) said that Fujitsu was chosen after a round of competitive bidding. The contract would last three years, but financial particulars were not disclosed.
Halfords is currently reviewing its IT suppliers with an aim to significantly reduce to a smaller set of strategic relationships.
"Providing a strong IT maintenance service to our colleagues in store enables them to deliver great service to our customers. Fujitsu was a natural choice, as a partner with tried and tested credentials which would strive to help us continuously improve the way we run our business," Barsby said.
She also revealed that beyond this contract, Halfords was in talks with Fujitsu about a number of future projects. "We are looking forward to welcoming them on board as one of our strategic partners," she added.
Paul Patterson, Executive Director, Fujitsu UK & Ireland said, "Retail is an incredibly fast-paced sector to operate in – and ensuring that all technology is running smoothly is a critical part of providing the best service to customers.
"The next few years isn't simply about maintaining the organisation's IT, but also about working together to identify new technologies that can ensure that Halfords IT platform will facilitate sustainable long-term growth."