The UK's private sector outsourcing market hit a three-year high of £4.93 billion in 2017, according to the Arvato UK Outsourcing Index, but many CIOs no longer find it offers value for money.
The changing views on outsourcing led 75% of the 2018 CIO 100 to say that they were planning to increase their internal headcount or planning to bring skills back in-house.
We spoke to some of the top IT business leaders in the UK about their approaches to outsourcing.
Read next: IT outsourcing: When to outsource and when to keep in-house
August 22, 2018
2. Unilever CIO Jane Moran
Jane Moran says that when she joined the consumer goods company in June 2014, the technology capability has been "significantly outsourced". She chose to bring around a third of it in-house to shift the unit's focus from projects to platforms, which are oriented around business capabilities such as supply-chain, digital marketing and HR.
"We've introduced new roles such as enterprise architecture and solutions architecture experts, and senior software engineers," says Moran. "This has enabled us to be more responsive to the needs of the business, and quicker at designing new solutions.
"We've also had a fundamental shift in how we work, from simultaneously running a large portfolio of projects, to focusing on about 30 key strategic technology platforms."
Read next: Unilever CIO Jane Moran interview - Developing an Agile platform for growth and innovation
4. Tate Steel Europe IT Director Nick Reeks
Tata Steel Europe went through a major outsourcing process in 2016 involving IBM, TCS, Capgemini and Vodafone across all areas of infrastructure, network, workplace, application support, service management and application development.
Nick Reeks promoted collaboration between the different partners to make the transition by emphasising the mutual benefits of working together.
"Central to the approach was the ability for the partners to work with each other and understand their roles and responsibilities within this new ecosystem," he says. "We introduced governance for operational, service and contract review meetings which provided the central backbone to manage cost and service." Read next: Tata Steel Europe IT Director Nick Reeks Q&A - Digital transformation, IT skills and emerging technologies at steel manufacturer