Leeds City Council has selected Northgate to integrate its customer data from a range of different systems.
Under a five-year deal, Northgate will provide consultancy, advice and project management to implement Initiate Citizen software, which brings together data from corporate and departmental IT systems to provide centralised master records that can give a single, real-time view of each council customer.
Leeds is aiming to get better quality data that can provide an overview of each person’s requirements over time.
Council leader Mark Harris said: “We are committed to delivering accessible services to all our citizens and to do this we must ensure that we hold the highest quality data about our citizens to inform the identification of citizen need and the delivery of proactive and personalised services.”
The project would also help the council engage with local residents who have been harder to reach in the past, he added.
The new contract comes as the council announced that its chief IT officer, Maura Brooks, would join the Local Government Delivery Council set up to lead local authorities’ work on the government’s Service Transformation Agreement, published earlier this month alongside the chancellor’s pre-budget report.
“I am excited to be taking an active role in developing and shaping the future of local government, bringing the experiences we have here in Leeds to government attention. Leeds is one of the many local authorities who have accomplished a considerable amount of work to significantly improve the way in which citizens access services and information available to them.”