Insurance giants RSA, formerly known as Royal Sun Alliance, has extended its technology relationship with Accenture with an expanded application outsourcing agreement.
An existing application outsourcing agreement between RSA and Accenture has been extended by CIO James de Watteville to include the implementation of the Accenture Insurance Solution product into the personal lines division of RSA which includes well known insurance brand More Th>n.
Accenture and RSA began working together in 2003. Under this deal Accenture provide development, implementation and maintenance of IT applications for RSA UK in its commercial insurance product lines. Accenture are responsible for the claims processing, customer relationship management (CRM), policy management and back office support. Outsourced service provider Accenture are cited by de Watteville in a CIO UK interview as one of his key suppliers alongside IBM and Cable & Wireless. RSA, a CIO 100 ranked company, uses a number of Accenture developed systems, including its Insurance Solution and the Accenture Claim Components system.
RSA CIO de Watteville (pictured) said he hopes the new deal will lead to "significant cost reductions" and increase growth at the corporation. "The expanded agreement reflects Accenture's role as a reliable business partner", he added.
As well as a six year technology relationship, Accenture is a business process outsourcing (BPO) supplier to RSA, providing customer service and back office functions to the sales, claims, customer accounts, support and broking areas of the RSA business.
RSA appointed de Watteville as CIO in May last year and he has been leading a transformation programme of IT backed by major investment into the company's infrastructure. As well as this deal, he has also re-negotiated deals with IBM since becoming CIO.
Read the CIO UK Questionnaire of James de Watteville here.