The RSA insurance group has again extended its application outsourcing agreement with Accenture by five years to now take the deal to the end of 2020.
RSA's contract was originally extended with Accenture in 2010. RSA said the extended agreement is designed to "further reduce RSA’s IT costs, enhance its product offerings and online presence, and improve customer service".
Established 300 years ago RSA (formerly Royal Sun Alliance) has major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe. Focusing on general insurance, RSA has around 23,000 employees.
Under the Accenture agreement, originally signed in 2003, Accenture will continue to provide ongoing development, implementation and maintenance services for RSA’s applications. It will support the insurer’s commercial and personal operations in the UK, including customer relationship management, claims processing, policy administration and back-office applications.
Giles Baxter, RSA UK and Western Europe information systems and change irector, said: “Making it easy for our customers to interact with us is extremely important and our relationship with Accenture ensures that we’re able to do this. The extension of our partnership with them reflects their commitment to delivering a superior service while at the same time offering us cost savings."
Simon England, managing director and head of Accenture’s insurance industry practice in the UK and Ireland, said: "The new arrangement will build on the work we have already done to further streamline RSA’s business processes and improve application design, building and testing."