Having multiple vendors
brings technical support that internal teams might not have the skills or time to manage, but adopting such arrangments can also be challenging to manage.
CIO UK looked at the best ways to ensure that multi-vendor outsourcing results in making cost savings while creating a diverse service hub of skills to support a range of business needs.
Read next: CIO tips on partnerships with vendors
March 16, 2017
1. Tips for managing multiple IT vendors: Evaluate and strategise
Divide your vendors into separate categories and review the existing maturity levels, any escalations made to them and the quality of their responses. The result should provide a clearer outlook on any gaps to fill, and where it is worth approaching new suppliers and retaining old ones, whether that is in specific programmes or on an outgoing basis.
Make better use of your existing vendors through updates by fully utilising their updates and add-ons could be a better option than seeking new ones. For those that no longer fulfill your requirements, create selection criteria for their replacements. Use this assessment to devise a strategy for the future.
"A useful strategy must describe the right approach to delivering progress, for each business, at each point in time," Home Office CTO
Sarah Wilkinson told . "And we need to keep the strategy vibrant, dynamic and adaptive to the changing environment." CIO UK