Organisations can measure the value of enterprise IT systems using a new tool being developed by researchers from the Queensland University of Technology (QUT) in Austrailia.
IT researcher Professor Guy Gable said organisations do not adequately evaluate large implementations, despite increasing pressure to demonstrate the continuing value of these multi-million dollar investments.
Dubbed the "IS-impact" measurement approach, it is based on a survey with questions derived from research involving around 1,000 participants and rigorously tested.
"Broadly, enterprise systems are large, integrated application software packages purchased from companies such as SAP or Oracle, and used by individuals right across the organisation for financials, human resources, sales and distribution, customer relationship management and more," Professor Gable said.
"We have developed a web-based, perceptual survey with questions that are robust and answerable by people at all levels of any organisation.
"The survey gives you a score for each of four aspects: the impact of the IT system on the individual user, the impact on the organization, the quality of the system, and the quality of the information from the system."
Professor Gable said the survey also yielded an overall aggregate score which was valuable for comparing the same system across time and, ultimately, across the whole sector.
"Comparison of scores from different levels and divisions of the organisation, across time and across systems, can yield valuable insights that point to problems and successes which organisations can then investigate further," he said.
"The IS-Impact approach can be used as a decision support tool for management as it identifies impacts on the organisation to date and also assesses quality, which is the best predictor of future impacts from the system.
"The approach means the effort for organisations is minimised, as it is very straightforward and low cost."
He said the QUT research team worked in close collaboration with Accenture in both Australia and the US and that the approach was initially being deployed in the Australian university sector, and with several of Accenture's large US public sector clients.