The Association of Train Operating Companies (ATOC) has signed a £13 million, five year contract renewal for Fujitsu to upgrade the technology supporting key ticket sales services.
The Rail Journey Information Service provides data vital to ticket sales, including timetables, fares, route planning, as well as ticketing and transaction services. This is sent to the over 20 ATOC members, including Eurostar UK, Gatwick Express and First Scot Rail. It is also provided to the National Rail Enquiry Service, online retailers, and nearly 500 stores selling tickets.
Under the deal, Fujitsu will upgrade the hardware and applications used by RJIS. The service provider initially developed RJIS in the 1990s, moving ATOC’s legacy systems onto a single platform.
Fujitsu will also upgrade the RJIS database, to better handle a range of requests at ticket machines. With a 25 per cent annual growth in online ticket sales, there is a growing demand for ticket collection services at the machines.
Each day, RJIS processes one million ticket transactions, plans 80,000 rail journeys and responds to 820,000 enquiries. It stores 300 million possible fare combinations, and links in to 1,600 ticket machines at stations.