TUI Travel has signed a six-year IT outsourcing contract with Dell Services to provide a service desk, and to support IT operations across 180 countries.
Dell will provide an ITIL-based service desk and cloud-based asset management capabilities to help TUI Travel "boost cost savings and productivity", said TUI..
Under the agreement, Dell Services will help TUI Travel standardise its toolset and infrastructure for IT services that support its employees, covering desktops, laptops, printers, and client services including Active Directory and Exchange.
The contract also includes the provision of hardware and the use of Dell Managed Deployment Services, an end-to-end offering designed to help speed deployment time, save money and provide planning and project management to support IT staff.
Additionally, Dell Managed Print Services will be used to assist TUI Travel in modernising its printer fleet.
“Through increased IT efficiency and cost reduction of technology ownership our partnership with Dell will provide significant value to our organisation, and will also enable TUI Travel’s team to focus on more customer-centric development,” said Jim Mann, CIO of TUI Travel.
Services will be provided initially in the UK, Germany, France, Spain, the Netherlands and Switzerland. The value of the contract has not been disclosed.
Last year, TUI was forced to restate its 2009 financial results to the tune of £117 million after the company experienced major problems with an unrelated outsourced booking system. The issue occurred after the merger of First Choice and Thomson, which created TUI Travel.