Regent Inns has successfully migrated the IT systems of the Old Orleans restaurant chain it acquired 13 months ago, it said today.
The firm – which also owns the high street bar brands Walkabout, Jongleurs and Bar Risa – said it had spent £1.2m on the four-month IT integration project, which saw it move Old Orleans' systems onto its existing core administration platform between October last year and the end of January.
“By the end of January we had moved all units onto our own systems and support infrastructure, allowing us to control all aspects of operational performance,” it said. The company said it had also moved over all accounting and support functions, but not yet food purchasing.
Regent Inns, which was announcing profits for the year to 30 June of £6.1m on revenues of £128m, has also recently extended its Epos system to the Old Orleans restaurants, investing £400,000 on rolling out six Chip-and-Pin-enabled Epos terminals from Zonal to every restaurant in the acquired chain.
Other IT investments made by the firm include new service-standard systems for a key Old Orleans restaurant at Lakeside Shopping Centre and a management system for other outlets to improve food and drink order processing by kitchen staff.
Regent said it had also improved staff training by rolling out its “El-box” training system. It said 15,000 training modules, including customer service and cellar management, had been completed by staff so far, with the initiative contributing towards a 5% improvement in service levels.
Other major technology investments made by Regent this year include Wi-Fi access pilots in several bars and the introduction of ID scan technology for door security at key venues.
Among the company's core systems are financial managment software from SunSystems and the iPOS e-procurement platform from Professional Advantage, which has been credited with improving purchasing cycles from months to days.
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