CIO Opinion
Ian's latest opinions
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Customer-centric vs customer empowering
Is your customer-centric strategy genuinely about the customer or is it about yourself?
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The Bimodal IT fallacy - Multimodal business demands multimodal IT
Forget Bimodal IT and focus on connected the organisation from front to back, back to front and all points in between
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How much data should CIOs and their organisations be collecting?
It's time for CIOs to step into the data collection debate and challenge 'too much ain't enough'
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Everybody's talkin' at me
Digital transformation, disruption and the increasing pace of change - are you using current business and technology lingo correctly?
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Please don't let me be misunderstood
In this fast moving digital world there are even faster moving digital dangers that everyone needs to understand
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Come Talk To Me
If you are opening a dialogue with your customers you need to focus on the good and the bad
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Welcome to the machine
Technology for technology's sake or disruption created purely to disrupt is an ultimately futile exercise
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I'll tell what the smile on my face meant
It's incredibly hard to be genuinely open to all things
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'You've done it all?' - Seeking out the latest innovation
I'm not going to settle for whooping wildly in fake amazement at incremental advancement
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'Are you experienced?'
Previously start-ups shipped their arms - but now they're fully-loaded commando units gunning not just for your business but your entire market
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Who's Next? Meet the new boss - same as the old boss
The time has long passed when executives could be proud of their lack of IT knowledge as a badge of honour
